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"When COVID started we had to lay off employees, cut hours, and saw revenue drop about 40 percent, so we applied for disaster loans and held team meetings to figure out next steps; the neighborhood got worse with more drug activity and safety issues that made people hesitate to come — once a homeless man even took a regular's pizza from her table — but by summer things were a little better, with more to-go and preorders and supportive customers ordering directly from us." - Paolo Bicchieri