Franco Manca Tottenham Court Road

Franco Manca Ejected Man and His Guide Dog from London Restaurant | Eater London

"At the Tottenham Court Road branch, a 58-year-old customer, Dave Kent, and his guide dog, Chad, were told to sit outside and ultimately refused service during a lunchtime visit, leaving Kent feeling “humiliated.” Kent produced his identification showing that guide dogs are legally exempt from pet restrictions under the Equality Act 2010, but the manager persisted; the company later apologized, offered compensation and described the incident as an individual staff error while saying service dogs are welcome and that it will retrain staff. The episode highlights a broader problem of misconceptions about access rights in restaurants and the responsibility of companies to provide and enforce proper staff training to prevent similar unlawful refusals." - James Hansen