Why Restaurants Feel Trapped By Delivery Apps | Eater

"A major third-party delivery app that expanded rapidly as customer behavior shifted toward at-home ordering during the pandemic, contributing to a market dominated by a few powerful players. While it provides marketplace benefits such as increased discovery and convenience for consumers, operators say the app captures a large share of order revenue (often in the 20–25% range), which many small restaurants view as an onerous, sometimes unavoidable cost. The platform’s growth has prompted debates about whether convenience is being sustainably priced, how drivers are compensated, and how much control restaurants ceded to the apps." - Amanda Kludt