"A ubiquitous Chinese-American fast-food chain notable for upbeat staff who often offer samples, strong frying technique that yields reliably crunchy items during busy times, and signature items like orange chicken and the slightly spicy, citrus-forward sweet fire chicken. It offers customization options (for example, pairing rice with a steamed 'super greens' mix), inspires strong regional differences in quality—better in some Los Angeles locations versus grim East Coast mall-court outlets—and, for the author, lacks the headline controversies or long-term avoidance sometimes associated with other national chains; it can even pair surprisingly well with celebratory drinks." - Madeleine Davies