The Hotel Service Everyone Forgets About Can Change Your Vacation
"On a recent trip to Florence, I made a rookie mistake: as I was putting together the last-minute getaway, I neglected to reserve timed tickets to the Uffizi Gallery and the Galleria dell’Accademia. These iconic attractions are known to sell out days if not weeks in advance, so I was more than a little sheepish when I asked the concierge at Hotel Savoy, a Rocco Forte Hotel if they could do anything to help. Twenty minutes later I had reservations at my preferred times for both—no waiting in ticket lines required. (Turns out, the Savoy’s head concierge, Ruggero Vannini, always keeps a few tickets on hold.)" - Travel + Leisure Editors
