Hotel Experts' Hospitality Tips to Make Anyone Feel Welcome - AFAR
"Hospitality is rooted in attentive listening and personal conversation: staff speak with arriving guests, share the property’s history and unique local experiences beyond the guidebook, and aim to fulfill requests — sometimes even the impossible. Rooms are made welcoming with thoughtful touches like fresh flowers, and this hands-on, narrative-driven approach helps guests feel immediately at home." - Ann Abel
