The Virtual Future of Restaurant Regulars | Bon Appétit
"A Brooklyn-based ghost kitchen whose founder includes a handwritten thank-you note with every delivery and follows up by emailing regulars directly to express gratitude and solicit feedback. Those personal communications emphasize that there’s a human behind the food, deepen relationships with repeat customers, and have helped spur word-of-mouth growth through workplace Slack channels, friend groups, and social media." - ByAli Francis
