Without a National Mask Policy, Americans Look to Chains for Guidance | Eater
"One of the earliest large U.S. restaurant chains to require customers to wear face coverings (policy rolled out July 15), the company’s move was described by a coffee news site as “the closest thing we have to a national mandate.” The pandemic dramatically shifted its business mix: in April–June almost 90% of order volume came through the drive‑thru or mobile order-and-pay, and delivery transactions tripled, highlighting a rapid pivot to contactless and off‑premises fulfillment to protect guests and employees." - Kristen Hawley
