"Employees at the Back Bay Newbury Street shop are among roughly 50 staffers across multiple locations seeking to unionize because wages do not cover basic living costs and staff feel excluded from operational decisions. Reported concerns include insufficient job training, high turnover among managers, supervisors showing little responsiveness to complaints, and issues such as water leaks and harassment claims. The workers opted to form an independent union to maintain direct democratic control despite forfeiting support from established labor organizations; they have requested the employer voluntarily recognize the union so bargaining can start, with plans to pursue NLRB certification if recognition is denied." - Erika Adams