How Rating Your Server Is Making Their Life Miserable | Eater

"Tabletop tablets have been installed to let diners order, pay, and complete a post-payment survey that rates staff on items like speed of service; chains then use those numerical scores to evaluate servers, and anything less than a perfect rating can lead to reduced tables, worse shifts, or cuts to hours and pay, prompting some workers to quit. Customers have also used the devices to comment on servers’ appearances or flirt. Restaurants say the tablets boost check averages and that tips have remained steady or risen, while many chains declined to comment when asked about the practice." - Whitney Filloon