"A downtown cafe whose basement flooded and left about a foot of standing water in the dining area, this business called for help early but found municipal response slow; the owner resorted to paddling through roughly 4 feet of street water to check on the shop, then spent days with staff and volunteers ripping out flooring and drywall while coping with weeks of piled debris — and credits the local economic association with being more helpful than some city departments." - Jacqueline Cain