Dine and Dash Is Back — But It’s Way Worse Than You Think | Eater NY
"Owner Bobby Kwak, who runs a 15-seat counter, wakes up checking his phone to see how much money was lost overnight as prepaid reservations made with stolen cards are repeatedly charged back; recent daily hits ranged from about $600 to $2,500 and the cumulative losses over the past year total tens of thousands. Four seats on one service were linked to a stolen card—roughly 25 percent of a day’s sales—forcing the operator to absorb refunded receipts, tips, sales tax, and processor fees while spending hours assembling evidence to dispute claims, only to have banks typically side with the cardholder. With razor-thin fine-dining margins, these repeated losses and the time-consuming disputes have been devastating." - Andrea Strong
