Dandelion Chocolate’s New San Francisco Factory Is Artisanal at Scale | Eater

"This small Valencia Street cafe served as the company’s original cafe and production site for about two years, where staff frequently faced bare shelves and rationed bars during a period of outsized demand; the wholesale team even maintained a long vendor waitlist and a manager who jokingly called herself the “customer disappointment manager.” The limitations of this compact space and stalled plans for a larger factory prompted the temporary conversion of an R&D warehouse to boost output while the new Mission District facility was completed." - Brenna Houck