What It Takes to Keep a Restaurant off Big Delivery Apps | Eater

"A Portland-based bicycle delivery service founded in 2017 that markets itself as a local, fair-pay alternative to large third-party apps. The company expanded rapidly during the pandemic (order volume up nearly 1,000%) and now works with about 100 restaurants, growing its courier roster from seven to around 40, including many former restaurant workers. Its fee model charges restaurants a 10% delivery fee while diners pay $3–$5; the company keeps 5% of the order fee plus $1 of the delivery fee and passes the remainder — including the full tip — to couriers. The service integrates with restaurants’ online ordering platforms, emphasizes direct communication between restaurateurs and couriers for fast problem-solving, and promotes an ethos of sustaining local businesses and providing livable work for bike couriers rather than pursuing aggressive market domination." - Kristen Hawley