Without a National Mask Policy, Americans Look to Chains for Guidance | Eater
"Began its customer face‑covering policy on August 1, paused and then extended dining‑room reopenings in July, and requires masks for customers ordering from cashiers or using socially distanced dining rooms. Where customers decline to wear coverings, employees are directed to offer additional procedures—taking orders to a designated pickup spot at a safe distance and expediting the order—to avoid confrontation. The company noted that most of its restaurants (about 82%) operate in jurisdictions with indoor mask mandates, and during the early months of the pandemic roughly 90% of sales came through the drive‑thru, underscoring a shift to off‑premises channels." - Kristen Hawley
