The Whole Foods Chantilly Cake Saga Shows Complaining Works | Eater
"Known for its signature Berry Chantilly cake — a vanilla cake layered with berries and cream-cheese mascarpone frosting created in 2005 by Chaya Conrad while she worked in New Orleans — the chain turned the dessert into a cult favorite across the South (its spread accelerated after employees were displaced by Hurricane Katrina). After the company, now owned by Amazon, standardized its by-the-slice program it swapped fresh berries for a thick jam layer to ease freezing and shipping, prompting widespread customer outrage following a TikTok report. Facing clear backlash, the company reversed course and said the slices would return to their original form; critics framed the initial change as a cheapening of a beloved product in the name of uniformity and efficiency." - Jaya Saxena
