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"Many couriers preferred this platform because it was seen as more lenient and paid better in practice by allowing workers to keep customer tips on top of the platform’s delivery payments; drivers reported frequent small tips and occasional very large tips (even $150–$250). The company offered incentive programs—such as large bonuses for hitting high delivery quotas within short windows (e.g., a $500 bonus for 75–80 deliveries over several days)—and its CEO publicly supported policy reforms to protect workers. Still, drivers cautioned that even with tips and bonuses, earnings could fall below a living wage, and they faced the same hazards of parking, vehicle wear-and-tear, long hours, and safety risks inherent to delivery work." - Saru Jayaraman