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"After Eric Korsh became executive chef in spring 2014, the restaurant became a hostile workplace: he gave unwelcome shoulder massages to female staffers, made inappropriate comments about female customers he found attractive, regularly lost his temper—often screaming in the open kitchen in view of diners—and repeatedly engaged in unwanted touching, including allegedly photographing a staffer from behind and sending the image. Multiple employees reported Korsh to HR throughout 2014–2016; HR required check-ins and assigned sensitivity training, but staffers say his behavior did not materially improve and several people quit. Many former and current employees described HR, led by Angie Buonpane, as protective of certain employees or the company—questioning complainants in ways that felt like cross-examination, asking for extensive evidence, and leaving victims feeling dismissed rather than supported. Korsh left USHG at the end of 2017 amid these ongoing complaints, and the company later promoted a woman to executive chef in the unit as part of broader changes." - Serena Dai