Chipotle’s New Drive-Thru Is for Preorders Only | Eater
"The burrito chain, which has been working to recover from foodborne-illness outbreaks in 2015–16, is testing a new “mobile drive-thru pick-up” concept that adds fast-food-style convenience without on-site ordering. Customers must pre-order through the company’s app or website, receive a designated pick-up time, and then collect their food from a dedicated drive-thru lane; orders cannot be placed at the lane itself. The pilot showed up near Columbus, Ohio and is currently available at five locations across Ohio, Tennessee, Texas, and Massachusetts, with Virginia expected to get a location later in the year. These operational changes have come under new CEO Brian Niccol (the former Taco Bell chief), who has also shuttered the Tasty Made burger experiment and announced a headquarters move from Denver to Newport Beach, California." - Chris Fuhrmeister
