"This longtime sandwich chain has been hit hard by the pandemic, which accelerated a planned restructuring and led to more than 150 additional layoffs — including about 100 from corporate offices — on top of roughly 300 cuts earlier in the year. Store traffic has declined every year since 2013, and attempts to pivot (such as selling groceries out of select locations) haven’t stopped the downturn. Though it’s one of many places to get an under-stuffed turkey-and-cheese sub, many customers say they’d particularly miss the chain’s famously good cookies." - Jaya Saxena