How Rating Your Server Is Making Their Life Miserable | Eater

"As part of a broader rollout at major casual-dining chains, tabletop tablets let diners order, pay, and immediately rate their experience on a 1-to-5 scale; those ratings are then used to evaluate servers and can lead to fewer tables, worse shifts, or cuts to hours when scores fall short, contributing to lost income and staff turnover. Customers have sometimes left inappropriate comments about servers via the devices, and restaurants maintain the tech boosts check averages and, according to data, has not reduced tip amounts overall." - Whitney Filloon