
3

"A local Vietnamese mini-chain, Pho Ha Noi became the target of a viral Reddit thread after a customer posted a receipt and complained about an 18 percent service charge 'for parties of 1 or larger'; owner Helen Nguyen said she found the post upsetting and noted that many restaurants apply similar 20–25 percent charges, while the episode raised questions about where such service fees actually go." - Dianne de Guzman