How Rating Your Server Is Making Their Life Miserable | Eater
"The restaurant uses tabletop tablets that let guests order and pay and then complete a short survey; management framed the devices as “one tool, among many others, we use to measure how we are doing and provide feedback to our servers to enhance the overall guest experience.” While chains claim the tech increases add-on sales and hasn’t hurt tips, workers report that the numeric survey scores are used to judge servers and can result in reduced hours or less desirable shifts when ratings aren’t perfect." - Whitney Filloon
