"We love to root for the underdog as much as anyone, and we delight in exposing small independent hotels to a wider audience. But like the mainstream pop radio hit that, despite yourself, you just can’t stop humming, sometimes the big hotel chains get it exactly right. The fact is, you haven’t known proper service until you’ve stayed in a Far East megahotel like the Mandarin Oriental in Kuala Lumpur, where sheer expertise and hospitality overkill trump any desire for the idiosyncratic charms of a boutique hotel." - Tablet Hotels
