"A recent 59-page operations guide sent to franchise owners lays out extensive dining-room protocols to limit viral spread: disinfect high-touch surfaces every 30 minutes, create marked lanes and signage so customers don’t accidentally touch each other, close public soda fountains, clean digital kiosks after each order, and mark certain tables “closed” to enforce distancing. While intended to balance hospitality with safety, these meticulous measures can make dining feel constrained and less pleasant, suggesting that a truly normal night out remains some way off and that drive‑thru service may be a more comfortable option for now." - Jaya Saxena