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"Employees at the 5000 Belt Line Rd. location announced their intent to unionize on May 25, citing understaffing, low pay, lack of transparency from corporate, and the removal of pandemic-era benefits including a pay raise and food-and-beverage benefits. Their organizing letter emphasized a desire to be seen and treated as human rather than as a number; it also praised the store manager as “very supportive” while noting the manager is often pulled away to train at other locations because of high turnover. The team is organizing with a national barista workers’ organization amid a nationwide wave of organizing, even as corporate publicly stresses it is listening and making changes that workers characterize as part of an anti-union response." - Courtney E. Smith